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return policy

Online Return Policy

  • items are eligible for exchange or store credit only.
  • 90 days after purchase date, items become final sale.
  • for orders placed on maxlunashop.com, return shipping is the responsibility of the customer. we do not provide return labels. you can ship any returns to:
Max & Luna Baby and Kids
10 Alden Street
Cranford, NJ 07016
  • items must be unworn, unwashed, with tags in original condition in order to be eligible for store credit. we reserve the right to refuse any items that we do not feel meets these conditions.
  • once we receive your item, we will issue a store credit via email once item is inspected and deemed eligible for return. store credit can only be issued to the email associated with the original purchase.
  • damaged items: if you receive a damaged/defective item, please email hello@maxlunashop.com within 5 days of delivery. please include a picture of the damage and your order number. 
  • once an item has been worn, it's yours for good. Max & Luna is not liable for any damage that occurs as the item is being worn (this includes washing & drying as well- please consult the tag attached to the garment for washing instructions). we reserve the right to refuse a returned item that was reported damaged or items that show signs of wear.
  • all sale items are final sale. absolutely no exceptions!

In-Store Return Policy

  • items are eligible for exchange or store credit only.
  • 90 days after purchase date, items become final sale.
  • items must be unworn, unwashed, with tags in original condition in order to be eligible for exchange. we reserve the right to refuse any items that we do not feel meets these conditions.
  • once an item has been worn, it's yours for good. Max & Luna is not liable for any damage that occurs as the item is being worn (this includes washing & drying as well- please consult the tag attached to the garment for washing instructions). we reserve the right to refuse a returned item that was reported damaged or items that show signs of wear.
  • all sale items are final sale. absolutely no exceptions!